Our cancellation conditions:
Super flexible in the 2020/2021 winter season
- Up to 15 days before the start of the holiday: free cancellation
- 14 days before the start of the holiday: 90% of the total price of the stay
In addition, you can cancel free of charge in winter 2020/2021 if it is not possible to start your holiday due to the situation (entry or exit ban or travel warning).
So you can plan and book with complete peace of mind.
We also recommend that you take out travel cancellation insurance, which now also covers COVID-19 diseases. You can find more information here.
Arrival & departure
Your apartment will be ready for you on the day of arrival by 4 p.m. at the latest and will be available to you until 9:30 a.m. on the day of departure. If you arrive after 6 p.m. we ask you to notify us by telephone. Deposit & booking after our written confirmation and the deposit of € 300.00 on our bank account within 14 days of reservation, your accommodation in the Crystal House is reserved for you.
Deposit & Booking
After our written confirmation and the deposit of € 300,00 on our bank account within 14 days after reservation, your accommodation in the house Crystal is fixed reserved for you.
Daily bread delivery service on request.
Pets are allowed in house Crystal, on request and at an additional cost.
Bed linen, hand and bath towels are available in the apartments. Change of towels and bath towels once a week · Change of bed linen for stays of 10 days or more
Free WiFi is available in the entire Crystal house.
We are happy to provide cots and high chairs for our younger guests.
The local tax is charged separately for people over the age of 15 and amounts to € 2.50 per person per day in summer and € 3.50 per person per day in winter. The local tax is not included in the apartment price and will be charged separately on site.
Free parking spaces are available directly at Haus Crystal.
We ask you not to smoke anywhere in the house, with the exception of the terrace and balconies.
A ski room with a heated boot dryer is available in Haus Crystal.
Regulation according to the Austrian hotel conditions:
- 3 months before the start of the holiday: free of charge
- 3 months to 1 month before the start of the holiday: 40% of the total price of the stay
- 1 month to 1 week before arrival: 70% of the total price of the stay
- 1 week before arrival: 90% of the total price of the stay
Since something can always come up and you may not be able to start your vacation as planned, we recommend that you take out travel insurance: www.europaeische.at
Terms of payment
We ask you to pay your bill 3 days before your departure.
Only cash payments are possible on site.
In addition, the provisions of the Austrian Hotel Contract Law (AGBH) apply.
Changes and errors excepted!
All information on this website is without guarantee.